Reference

How jalilive Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open and use your jalilive account, how we store it, and what rights you have over it.

Account data kept securebKash, Nagad, Rocket details handled with careYour rights to access or deleteNo data sold to third partiesContact us anytime to update your record
jalilive How jalilive Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so the details tied to your bKash, Nagad or Rocket wallet do not move in plain text. Account access is protected by OTP verification at login — a code sent to your registered mobile number each session. We keep transaction and account records for as long as needed to resolve disputes or meet applicable obligations, and we delete records that are no longer required on a rolling schedule.

Encryption in Transit

All data between your device and our servers travels over encrypted connections. This covers payment references for bKash, Nagad and Rocket transactions on every request.

OTP Account Access

Every login triggers a one-time code to your registered number. No session opens without that verification step, whether you are on mobile or desktop.

Cookie Controls

Session cookies keep you logged in as you move through the lobby. You can clear or block cookies in browser settings — note this may end your active session.

Data Retention Policy

We hold your records only as long as your account is active or as required by applicable obligations. Request deletion via support and we will confirm the outcome in writing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-app help section on mobile. We aim to acknowledge every privacy request and respond with a clear outcome — whether that is a data summary, a correction or a deletion confirmation.

Team online

Live Chat

Start a chat session from the jalilive site or mobile browser. State your request clearly and our team will pull up your account record.

Email Support

Send your privacy request by email with your registered account details. We will confirm receipt and respond with the action taken on your data.

In-App Help

Open the help section in your mobile browser session, select Account and Privacy, and submit your request directly from your device.

Common Questions About Your Privacy on jalilive

These are the questions we hear most often about how your data is handled. If your question is not here, contact our support team directly and we will give you a straight answer.

We hold your name, contact details, registered mobile number and the wallet reference you use — bKash, Nagad or Rocket. Session logs and device identifiers are also stored for security purposes.

Yes. Contact us via live chat or email with your account details and we will prepare a summary of the personal data we hold on your record and send it to you directly.

We record your wallet number to process transactions. Your PIN and OTP are never stored by us at any point. Payment data is encrypted and only shared with the relevant processor to complete your request.

We share data only with payment processors — bKash, Nagad, Rocket — strictly to complete transactions. We do not sell or pass your personal information to advertisers or unrelated third parties.

Send a deletion request through live chat, email or the in-app help section. We will confirm the request, process it according to applicable retention obligations, and notify you when it is done.

Our policy sets our baseline approach, but your rights and our obligations depend on your local law and the eligible regions we support. Access and data rules may differ based on where you are located.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.