Reference

The Rules Behind Your Account

Opening a jalilive account means accepting the terms on this page — the rules that govern your login, your wallet and every bKash, Nagad or Rocket transfer you start.

One account, one holderWallet rules in plain wordsbKash, Nagad, RocketLocal law comes first

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TERMS HELP

How to Reach Us About These Terms

A question about the terms should not need three transfers to answer. Write to us through live chat from the login screen, or email if you want the reply on record, and say which clause you are asking about — the section heading is enough. We will point you to the wording, explain how it applied in your case, and tell you what happens next. Keep your registered email and phone current so we can verify it is you before we discuss anything on the account.

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Chat from login

Open the chat widget on the login screen or inside your account and describe the term in question. Keep your account number handy — most wording questions get answered in the same session.

Email with a record

Send the clause heading and what you want clarified to our support address. Email suits account closures, name mismatches on bKash, Nagad or Rocket transfers, and anything you want answered in writing.

Request an account change

Need your registered details corrected or the account closed? Ask through chat or email, confirm your identity with the OTP we send, and we will make the change and confirm what stays on file.

How These Terms Apply to You

jalilive Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Agreeing to these terms happens once, at sign-up. Tick the box and the rules on this page apply from that moment — to your login, your wallet, and every deposit or cash-out you begin afterwards. We keep the wording short on purpose. A term you cannot

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finish reading is a term you cannot follow, and we would rather you knew the four or five points that actually touch your money. Nothing here promises that every feature is open to you. Access depends on local law and eligible regions, and we may have
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to keep a payment route or a game category closed where the rules in your area do not allow it. If that happens, the cashier shows what your account can use instead of letting you find out halfway through a transfer. Your side of it is
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simpler than it sounds. Keep one account in your own name, keep your registered details correct, and never let another person log in as you. Sharing an OTP breaks the terms, and so does paying from a bKash, Nagad or Rocket wallet that is not yours.
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That name match is why a deposit sometimes needs a second look before it lands in your balance. Cricket markets, live tables and slot rooms all sit under the same agreement, Cricket PowerPlay and Bet On Crash included, so you are not signing separate rules for
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each one. When we change the wording, the new version goes up here and the date on it changes. Carry on using your account after that and you accept the update. If you would rather not, ask support to close the account for you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCESS

How Your Account Data Is Handled

Terms are only worth reading if you can see how we apply them behind the screen. Your registration details, the wallet numbers you pay from and the reference line of each bKash, Nagad or Rocket transfer are stored against your account so a dispute can be traced later. Session cookies keep you signed in on your phone between visits; clearing them in the browser ends that session. We hold records while the account is open, and after closure only as long as local law requires, then remove them.

What we keep

Registered name, phone and email, the wallet numbers you pay from, and the reference line of each transfer. We use them to match a payment to you and to answer a query months later.

Cookies on your phone

A session cookie keeps you signed in so you are not typing a code at every stop. Clear cookies in your browser settings and the session ends — the next visit needs a fresh OTP.

Sign-in security

Every login asks for a one-time code sent to your registered number. Nobody at support will ask you for that code, and the terms treat handing it to someone else as a breach on your side.

Changes and removals

Ask support to correct your details, give you a copy of what we hold, or close the account. We verify with an OTP first, then confirm plainly what was changed and what must be retained.

Questions People Ask About the Terms

These are the points our support desk hears most often, answered the way we would answer them in chat. If your situation is not here, message us with the clause heading and we will walk you through how it applies to your own account.

Yes. The tick box at sign-up is the acceptance, and it applies to your login, wallet and any deposit or cash-out you start later. Nothing extra needs signing after that.

Access depends on local law and eligible regions. Where a rule in your area blocks a payment route or a game category, the cashier and lobby only show what your account is allowed to use.

It depends on the breach. A name mismatch on a bKash, Nagad or Rocket transfer usually means a verification step. Sharing an OTP, or running two accounts, can lead to a suspension while we look into it.

Ask support through chat or email and confirm with the OTP we send. We close the account, return any remaining balance to your own wallet, and keep only the records local law requires us to hold.

The updated page goes live here with a new date, and material changes are flagged in your account notices. Using the account after that date means you accept the revised wording.

The same page is linked from the lobby footer and from your account menu, so it opens on a phone without hunting. Bookmark it in your browser if you expect to check it often.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoLegal InfoFootball HatTrick

The Rules Behind Your Account

How to Reach Us About These Terms

Chat from login

Email with a record

Request an account change

How Your Account Data Is Handled

Questions People Ask About the Terms

01 Do I accept the terms just by opening an account?

02 Why is a payment method or game missing from my account?

03 What happens if I break the account rules?

04 Can I close my account, and what happens to my data?

05 Will you tell me when the terms change?

06 Where do I find the terms once I am logged in?

Terms & Conditions

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